What is the check-in and check-out policy at Shangri-La The Shard, London?
Check-in is available from 16:00 and check-out is by 11:00.
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Shangri-La The Shard, London
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Key details
About the Hotel
31 St Thomas Street, London, SE1 9QU,
- Close to Borough Market
Perfect
9.0
9.4
4.8
4.3
5-star luxury hotel inside The Shard with London's highest infinity pool
Rooms & Suites
Shangri-La The Shard, London occupies levels 34 to 52 of the city's signature skyscraper. Each room has
Dining & Drinking
The hotel offers three dining and drinking venues.
Spa & Wellness
The hotel has a spa and wellness centre offering
Location & Nearby Attractions
The hotel sits on St Thomas Street, less than a one-minute walk from
Services & Amenities
Guests have access to a 24-hour front desk,
Highlights
Rooms: Floor-to-ceiling windows with city views and binoculars
Dining: TING restaurant and GŎNG bar (London's highest cocktail bar)
Wellness: Infinity pool with city views, massage, sauna
Location: One-minute walk from London Bridge Station
Services: Valet parking, airport shuttle, concierge
“From its high-altitude dining with Asian-inspired menus to its exclusive infinity pool, this property crafts a unique experience above London. Floor-to-ceiling windows deliver stunning vistas, and curated tours add personalized touches. In my opinion, it's a striking choice for those who want a luxury stay with panoramic views.”
Select your room type
The hotel provides many room choices—family rooms, doubles, and pet-friendly suites—with breakfast, free cancellation, and special offers
- Premier Shard King Room2 persons47 m²1 King-size bedAir conditioningBathtubroom details
- Iconic Shard Suite2 persons60 m²1 King-size bedAir conditioningBathtubroom details
- Premier Shard Suite2 persons65 m²1 King-size bedAir conditioningBathtubroom details
Show all rooms
Rates & availability calendar
See current prices and availability for your chosen dates!
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Check-in/ Check-out
Facilities
Hotels feature amenities designed to keep both you and your pet comfortable
General
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
- Pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Lift
- Currency exchange
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
Guest Parking
- Public parking is possible on site at true.
Services
- Paid airport shuttle
- Valet parking
- Pet amenities available
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Welcome drink
Dining
- Restaurant
- Snack bar
- Bar/ Lounge area
- Special diet menus
Business
- Meeting/ Banquet facilities
Children
- Cots
- Babysitting/Child services
Spa & Leisure
- Infinity pool
- Indoor swimming pool
- Sun loungers
- Spa & wellness centre
- Sauna
- Massage
- Pool with view
Room features
- Air conditioning
- Heating
- Mini-bar
- Sitting area
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Bathtub
- Free toiletries
- Bathroom telephone
Self-catering
- Electric kettle
Media
- Flat-screen TV
- HBO available
- Direct dial telephone
- AM/FM alarm clock
Room decor
- Carpeted floor
Show more
Dining Onsite
At Shangri-La The Shard, London, guests can indulge in a sumptuous range of dining experiences that reflect a harmonious blend of British, Asian, and European flavors. With soaring views, chic environments, and a focus on authentic culinary artistry, each venue offers a unique taste of sophistication and delight.
Location
31 St Thomas Street, London, SE1 9QU,
Explore London
Explore the Best of London
Tower Bridge
6 minutes' walk
Iconic symbol of London, Tower Bridge boasts stunning views and an exhibition showcasing its history and engineering.
Borough Market
4 minutes' walk
Famous food market, Borough Market offers a variety of gourmet foods and fresh produce, with many stalls featuring local delicacies.
Tate Modern
15 minutes' walk
Modern art gallery houses an impressive collection of contemporary artwork and frequently hosts unique exhibitions.
The View from The Shard
3 minutes' walk
Offering the highest viewing platform in London, this attraction provides breathtaking panoramic views of the city.
Thrilling River Thames Boat Tour
10 minutes' walk
Experience the Thames from a different perspective with guided boat tours featuring stunning views of major landmarks.
Yoga Classes at More London
8 minutes' walk
Relax and rejuvenate at outdoor yoga sessions, available in various styles amidst stunning riverside views-seasonal sessions.
Hutong
2 minutes' walk
Northern Chinese cuisine with a lavish setting, Hutong features signature dishes like Peking duck and offers fantastic skyline views.
Oblix
2 minutes' walk
Located in The Shard, Oblix serves contemporary European dishes in a sophisticated atmosphere and features stunning views of London.
GONG Bar
1 minute' walk
Chic rooftop bar offering exquisite cocktails and breathtaking views of the London skyline, perfect for evening relaxation.
Shakespeare's Globe
12 minutes' walk
Experience live theater in this reconstructed Elizabethan playhouse, hosting performances and educational tours year-round.
Local transport and travel tips
Want access to early-bird pet-friendly hotel deals?
Access exclusive discounts today!
Property information and rules
Check-in
from 16:00-23:59
Check-out
until 11 am
Guest Parking
Public parking is possible on site at true.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
You can start your day with a full breakfast, which costs GBP 42.0 per person.
Children & extra beds
There are no extra beds provided in a room.
Pets
Pets are allowed on request.
Languages
English, German, Spanish, Italian, Dutch, Chinese, Russian, Arabic
Number of floors:
19
Number of rooms:
150
Former name
shangri-la hotel at the shard, london
Reviews and Ratings
Feedback about Shangri-La The Shard, London from previous guests about their experience.
Show more
Pros
Amazing stay
Perfect service
Spectacular views
Helpful staff
Excellent location
Cons
Hazy windows
Damaged room
Guest reviewsbased on 1543 reviews
Olivia from United Kingdom
Couple
Premier King Room City View
3 nights in November 2025
|
Reviewed: January 07, 2026
9.0/10
excellent stay with great service
cute staff extra mile room upgrade lovely note
the reception staff was very cute. they went the extra mile for us. we also appreciated the upgrade for our wedding anniversary. a lovely note was written on the window, it was a special detail.
i noticed the windows cannot be opened. they were dusty, it was impossible to get any fresh air.
Service
9/10
the concierge team was very attentive. they gladly assisted with any requests i had. they knew local attractions well and provided thoughtful recommendations for sightseeing, it was helpful.
Dining
9/10
the breakfast had high quality options and a large selection. i saw fresh pressed juices and excellent cheese. there were also very good asian dishes, a welcome change.
Rooms
9/10
the room's design blended a sleek style with elegant touches. this. floor to ceiling windows provided beautiful views, almost surreal.
Facilities
9/10
i visited the infinity pool and sauna once . the wellness amenities were a great feature. i have fond memories of this part of the hotel.
0 Helpful
|
Russell from United Kingdom
Couple
Premier King Room City View
3 nights in November 2025
|
Reviewed: December 19, 2025
9.2/10
excellent stay HIGH above
great view modern decor good food attentive service
The hotel starts at level 35 so the views are great. The decor is modern and the food quality stands out. Bedroom views are AMAZING. My premier king room city view had floor-to-ceiling windows. I especially liked the attentive service.
the minibar prices were HIGHER than expected, even for a hotel like this. I found it a bit inconvenient.
Rooms
9/10
My room featured automated blinds and lighting controls. The bed was comfortable with high-thread-count linens. The bathroom included heated floors and designer toiletries, a nice touch.
Facilities
9/10
The infinity pool on the 52nd floor offers panoramic views of the city. The gym includes modern equipment and personal training sessions. There are several meeting rooms available with video conferencing.
Service
10/10
Staff at the front desk provided quick and helpful assistance. Concierge services were available 24/7 for travel arrangements. Housekeeping kept the room super clean, i thought they do excellent work.
Location
10/10
The hotel provides direct access to public transportation. Several restaurants and shops are within walking distance. Nearby attractions include Borough Market and Tower Bridge. It is very convenient.
Dining
8/10
Ting restaurant offers both à la carte and tasting menus with a focus on Asian cuisine. The bar provides a wide selection of cocktails and wines. Breakfast includes a buffet with a variety of options.
0 Helpful
|
Jackson from Canada
Family with children
Premier King Room City View
3 nights in November 2025
|
Reviewed: November 26, 2025
9.0/10
excellent stay at a high-rise haven
helpful staff prompt luggage rack excellent tour dining recommendation
i found the staff genuinely helpful. the requested luggage rack arrived promptly. visiting the bar did not require a reservation (a lucky find!). the concierge provided excellent tour arrangements and dining recommendations.
housekeeping entered the room without prior notice.
Location
10/10
the hotel offered amazing views of the city. it allowed easy access to key landmarks. the proximity to public transportation was convenient (easy to get around!).
Service
9/10
Staff members were attentive and professional throughout my stay. they promptly addressed requests for additional amenities. i felt genuinely welcomed by everyone i encountered. They provided a smooth experience.
Dining
9/10
the restaurant's menu included diverse options. the quality of food was amazing. the breakfast had great choices (especially the pancakes!).
Facilities
8/10
The hotel has a nice pool area. there is also a sauna available . the fitness center has modern equipment. It is well kept.
0 Helpful
|
Show more reviews
FAQs
About Shangri-La The Shard, London
How far is Shangri-La The Shard, London from the London Bridge Railway and Underground Station?
The hotel is less than a 5-minute walk from London Bridge Railway and Underground Station.
What dining options are available at Shangri-La The Shard, London?
The hotel features an exquisite restaurant, TING, and London's highest cocktail bar, GŎNG.
Is there a swimming pool at Shangri-La The Shard, London?
The hotel offers an infinity pool, which is the highest hotel pool in Western Europe.
What kind of amenities can be found in the rooms at Shangri-La The Shard, London?
Rooms include floor-to-ceiling windows, a flat-screen TV, a coffee machine, and luxury toiletries.
What is the distance from Shangri-La The Shard, London to the Tower of London?
The Tower of London is approximately a 20-minute walk from the hotel.
Is breakfast included with a stay at Shangri-La The Shard, London?
Breakfast is available for an additional charge of 47 GBP.
What facilities are available for fitness at Shangri-La The Shard, London?
Guests have access to a fitness centre and an indoor swimming pool.
Does Shangri-La The Shard, London offer any airport transportation services?
The hotel provides paid airport shuttle and pick-up services.
What are some nearby attractions to Shangri-La The Shard, London?
Nearby attractions include Borough Market (0.5 km), Tate Modern (1 km), and St Paul's Cathedral (2 km).
What type of experiences does Shangri-La The Shard, London offer?
The hotel offers curated experiences, including culinary tours and visits to iconic landmarks.
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